Executive Assistant - Personal Assistant Masterclass and Presentation Skills

Created by LEC Team
Last updated Mon, 27-Mar-2023
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Course Purposes of Exec Assistant - Personal Assistant Masterclass as well as Presentation Abilities


  • Method advanced administration techniques to efficiently run the office of a senior manager.
  • Develop excellent partnership with the supervisor and optimize performance.
  • Obtain contemporary ideas as well as techniques connected to the work in order to execute duties with a high level of proficiency.
  • Apply professional business-writing methods in e-mails.
  • Provide the main sources of anxiety and prepare an activity strategy to keep it controlled.
  • Prepare and also organize an expert conference, write its program and also take minutes properly.
  • Show specialist abilities in interacting with the internal/external public in a reliable manner.
  • Make formal presentations to tiny and huge teams with quality as well as the persuasiveness
  • Take care of audience questions effectively and also with honesty
  • Get support for new ideas and also change initiatives


Day 1
Progressive Role of the Executive Assistant/PA

  • Developing and Broadening your Role 

  • Expanding Yourself: Going Beyond Expectations 

  • Widening the Managerial Aspects of your Role

  • Competencies of the Modern PA

  • Better Management of your Workflow 



Day 2
Optimizing the Relationship with the Boss

  • Establishing Common Objectives/Priorities

  • Knowing and Synchronizing Expectations

  • Building and Managing the Relationship

  • Maximizing your Value Relative to the Boss

  • Partnering with the Boss 



Day 3
Effective Interpersonal Communication

  • Building Excellent Relationships with Colleagues

  • Dealing with Difficult Personalities

  • Developing Self-Confidence and Assertiveness

  • Presenting your Ideas and Influencing Others

  • Negotiating Win-Win Outcomes

  • Perceptions, Attitudes and Beliefs 



Day 4
Professional Business Writing & Organizing Professional Meetings

  • Crucial Elements for Excellent Writing

  • Writing Professional Emails

  • Email Etiquette

  • Planning for the Meeting

  • Preparing the Agenda

  • Techniques for Writing the Minutes

  • Improving the Effectiveness of your Meetings

  • Actions to Take After your Meetings



Day 5
Dealing with Visitors and Improving Customer Service

  • Different Techniques for Screening Visitors

  • Servicing Internal and External Customers

  • Handling Complaints Professionally

  • Making your Department Customer-Friendly 



Day 6
Presentation Skills 1

  • Characteristics of effective presentations and presenters

  • Confidence and nerves

  • Determining content and level

  • Structuring a presentation

  • Making a case

  • Preparing for a presentation

  • Developing and using notes

  • Using and abusing visual aids (PowerPoint)



Day 7
Presentation Skills 2/Communication and Influencing Skills
  • Presenting as a team

  • Introducing change and getting support – influencing skills and managing the ‘politics’

  • Programme review and action points

  • Stage management

  • Using your voice and body and facial expression

  • Choosing your words – psycho-linguistic research and the art of oratory

  • Managing the audience

  • Handling questions


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