Office Management & Effective Administration Skills

Created by LEC Team
Last updated Mon, 27-Mar-2023
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Workplace Management & Effective Management Abilities training program will assist you to develop and also refine the skills required to stand out as a Workplace Manager, Manager or Executive Secretary. It will check out comprehensive the interpersonal and also behavior skills required to guarantee you are well prepared for the difficulties of dealing with a range of management designs. On this Office Administration training course, you will also learn just how to stay in control whilst managing conflicting top priorities. Coming to be a lot more efficient as an Office supervisor will most definitely make your work less complicated as well as make you better in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers-- even if you're doing more than four things at once, that's probably still not enough! You need to be indispensable-- to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This Advanced Office Management & Effective Administration Skills training course will help you to do that.

Course Objectives

At the end of this course the participants will be able to:


Extend their understanding of their roles and the key contribution they make to organizational success


Review their working relationships


Review and develop their personal organization, communication, and interpersonal skills


Develop an action plan to help themselves, their boss, and other colleagues work in more effective and efficient ways


Recognize how to priorities and cope with multiple tasks


Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure


Apply practical techniques to improve communications skills


Understand how to manage challenging behaviors


Apply assertiveness to be more effective in the workplace



Day 1
Taking Control of your Work Life

  • Understanding and clarifying purpose, vision, and mission

  • The secret to working smarter rather than harder

  • Controlling, prioritizing, and organizing your work

  • Streamlining your office systems

  • Getting your paperwork under control

  • Making your office user friendly and efficient

  • External and Internal Customer Service

  • Gaining an insight into your Strengths and Weaknesses



Day 2
Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques

  • Managing larger projects to meet deadlines

  • Planning skills – using a Gannt chart to chart work progress

  • Problem-solving techniques

  • Decision-Making tools

  • Managing meetings effectively

  • Mind Mapping Techniques

  • Right Brain / Left Brain Theory

  • Planning and Problem Solving Skills

  • Managing Meetings Effectively

  • Working with more than One Manager



Day 3
Vital Communication Skills:

  • Different styles of communication

  • Learning to be more assertive

  • Win-win conflict resolution

  • Understanding and using body language

  • Understanding gender differences in communication

  • Understanding different personality types and how to deal with them

  • Communication Styles and When to Use Them

  • Communicating with Confidence



Day 4
Developing as a Professional

  • Listening skills – seeking to understand before being understood

  • Creating a professional image

  • Leadership skills

  • How to make presentations with confidence and power

  • Learn the essentials of planning a presentation

  • Best practices for delivering positive feedback

  • Painless Methods for Giving Corrective Feedback



Day 5
Self-Empowerment and Self-Management
  • Understanding the main causes of stress

  • The signs, symptoms, causes, and triggers of stress

  • The essential skills of emotional intelligence

  • Using emotional intelligence at work

  • Transforming fear and negativity and reactive-ness

  • Becoming a more proactive, responsible and self-aware person

  • Continuing Professional Development - where to go from here

  • How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations


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