Certified Professional in Administration and Office Management

From the leadership and management abilities to think big and organize, to the technical skills to plan and create procedures, along with the more subtle skills of communicating clearly and confidently with others.

Certified Professional in Administration and Office Management Course Objectives

Analyze and improve office policies and procedures
Develop creative solutions to problems and make decisions
Speak confidently and clearly in any public situations
Stay calm and communicate assertively with even the most difficult people
Delegate effectively and lead and motivate a team

Day 1
Administrative Operations and Coordinators at Work

Defining the tasks, skills, and mindsets to be great at the job
Managing your roles, relationships, resources, and responsibilities
Motivating yourself and others to achieve excellence at work
Managing your time and tasks effectively
Thinking like a manager and leader – changing your self-image

Day 2
Working with Others

Excellent E-communications – from emails to online meetings
Assertive communication – express yourself with confidence and consideration for others
Dealing with difficult people and situations
Personality types at work
Emotional Intelligence
Staying calm in a crisis

Day 3
Getting Organised