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Setting the scene: the marketing mix
Using the 4Ps marketing mix model
Marketing audit and planning
Understanding the marketing environment
Various marketing analysis techniques
'PESTLE' analysis
'SWOT' analysis
The five forces model (M. Porter)
Customer analysis
Competitive analysis
The marketing audit
Marketing planning
Market segmentation defined
Basis of market segmentation (B2C)
Basis of market segmentation (B2B)
Criteria for successful segmentation
Market targeting
Market positioning
Steps in market segmentation, targeting, and positioning
Elements of the communication process
Steps in creating a promotional campaign
The goals and tasks of promotion
The 'AIDA' concept
Setting the advertising budget
The various media types
Media scheduling
Evaluating promotional campaigns
The PLCĀ concept
Marketing strategies for PLC
The promotion mix and marketing objectives
Characteristics promotion mix elements
Promotion mix strategies across the PLC
Push and pull strategies
Marketing research defined
The marketing research process
Secondary and primary data
Questionnaire design
Forms of survey research
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