Which introduces them to the competencies, duties and responsibilities of senior office managers, the scientific concept of administrative communication and its methods, and the art of dealing with leaders and subordinates. We will also discuss the concepts of time management and its optimal use. And the art of formal correspondence and its formulations (letters / memos / reports), indexing and preservation (practical applications), behavioral skills related to the job, behavioral aspects of performance, etiquette and modern ceremonies.
Advanced Skills for Senior Office Managers Course Onjectives
Knowledge of general concepts of senior office management.
Apply planning and scheduling skills and follow up on the work of senior management.
Practicing the arts of communication and efficient dealing with others.
Dealing with difficult situations.
Using computers in office management and reducing paperwork.
Day 1
Basic concepts in senior office management
The importance and dimensions of the office manager job
The difference between secretarial and office management (overall concepts)
Office Manager Jobs and Responsibilities
Day 2
Technical skills for senior office managers
Skills of preparing and drafting correspondence and reports
Processing incoming and outgoing mail
Scheduling and organizing appointments and interviews
The art of using the phone
Preservation, documentation, archiving, indexing and information security skills
Organizing meetings and preparing minutes
Day 3
Administrative and behavioral skills of senior office managers
Interpersonal skills (etiquette and protocol)
Team management skills (working in senior management offices)
Types of managers and how to deal with them
Day 4
Communication skills in senior office management
The concept and types of communication
Davis contact form
HARRY THE JOHARI WINDOW MODEL
The vocal skills of an effective office manager
Effective body language skills for an effective office manager
Types of office managers according to the Hermann HBDI scale
Perceptual Positions Technology
Skills of dealing with different human patterns
The importance of language skills in the success of an effective office manager
Persuasion and influence skills in the field of office management work
Practical applications of effective communication skills in the field of office management
Day 5
Excellence in the strategies and arts of senior office management
Stages of preparation and processing systems for organizing files and information
The strategy used to serve the office and archives management business
Skills of receiving and exporting correspondence
Indexing and preservation methods for documents and files
The art of formal correspondence and its formulations (correspondences / memos / reports)
The art of the report book
The art of organizing meetings
The art of writing and managing meeting minutes
Higher Thinking Skills for an Effective Office Manager
The importance of enabling and activating higher-order thinking skills for an effective office manager
Problem solving and decision making skills
Creative and innovative thinking skills
Practical applications on higher-order thinking skills for the office manager
Conflict management skills and stress relief in the work environment
Conflict management concept
Stress management skills
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