The program intends to develop individual communication, reporting, and creating skills.

Course Purposes of Workplace Administration & Communication

• Recognizing the finest practice in vital office treatments
• Discovering the duties and also responsibilities of a workplace supervisor
• Enhancing interpersonal communication approaches
• Being able to take care of office Communications
• Creating exceptional composing skills
• Using assertive decision-making and also analytic abilities
• Using techniques to prepare and also manage workload properly and also attain objectives
• Keeping comprehensive documents in the office
• Organizing organization relationships
• Being able to manage work pressure effectively

Day 1
Defining the role of the office manager

• Key tasks of an office manager

• Workflow and working stations

• Workplace security

• Maintaining a good organizational environment

• Communication models

Day 9
Business documentation

• Bookkeeping

• Filing systems

• Filling electronic or paper documents

• Naming records  

• Reviewing and destroying records

Day 8
Effective decision making

• Tools that support decision-makers

• Problem-solving techniques

• The Six Thinking Hats

• Brainstorming rules and techniques

Day 7
Appointment setting

• Handling visitors effectively

• Making travel arrangements

• Business meetings

• Events arrangement

Day 6
Creative ways for presenting reports

• Different types of business letters

• Writing business letters effectively

• Negotiation skills

• Conflict resolution – suggested strategy and outcomes

• Dealing with different types of personalities

Day 5
Essential rules for preparing reports

• The difference between informative reports and analytical reports

• The three basic steps in writing a managerial report

• Reports different criteria

• Understanding the informative reports

• Understanding the analytical reports

Day 4
The art of communication

• Interpersonal communication

• From interpersonal towards organizational communication

• The different levels of business communication 

• The art of persuasion

Day 3
Writing Skills from linguistic perspectives

• Arabic Report Vs English Report.

• Three approaches to business writing

• Gathering and organizing data

• Writing report blueprints and outlines

• Forming clear and organized reports (TOC)

Day 2
Writing an accurate and effective report

• The types of business reports 

• The basic elements of business reports

• Steps to writing an effective business report

• Technical skills in preparing reports

Day 10
Personal skills for secretary

• Critical thinking

• Managing time effectively

• How to prioritize 

• Handling work stress and preventing job burnout

• Maintaining a work-life balance