Course Purposes of Exec Assistant - Personal Assistant Masterclass as well as Presentation Abilities

• Method advanced administration techniques to efficiently run the office of a senior manager.
  
• Develop excellent partnership with the supervisor and optimize performance.
  
• Obtain contemporary ideas as well as techniques connected to the work in order to execute duties with a high level of proficiency.
  
• Apply professional business-writing methods in e-mails.
  
• Provide the main sources of anxiety and prepare an activity strategy to keep it controlled.
  
• Prepare and also organize an expert conference, write its program and also take minutes properly.
  
• Show specialist abilities in interacting with the internal/external public in a reliable manner.
  
• Make formal presentations to tiny and huge teams with quality as well as the persuasiveness
• Take care of audience questions effectively and also with honesty
• Get support for new ideas and also change initiatives

Day 1
Progressive Role of the Executive Assistant/PA

• Developing and Broadening your Role 

• Expanding Yourself: Going Beyond Expectations 

• Widening the Managerial Aspects of your Role

• Competencies of the Modern PA

• Better Management of your Workflow 

Day 2
Optimizing the Relationship with the Boss

• Establishing Common Objectives/Priorities

• Knowing and Synchronizing Expectations

• Building and Managing the Relationship

• Maximizing your Value Relative to the Boss

• Partnering with the Boss 

Day 3
Effective Interpersonal Communication

• Building Excellent Relationships with Colleagues

• Dealing with Difficult Personalities

• Developing Self-Confidence and Assertiveness

• Presenting your Ideas and Influencing Others

• Negotiating Win-Win Outcomes

• Perceptions, Attitudes and Beliefs 

Day 4
Professional Business Writing & Organizing Professional Meetings

• Crucial Elements for Excellent Writing

• Writing Professional Emails

• Email Etiquette

• Planning for the Meeting

• Preparing the Agenda

• Techniques for Writing the Minutes

• Improving the Effectiveness of your Meetings

• Actions to Take After your Meetings

Day 5
Dealing with Visitors and Improving Customer Service

• Different Techniques for Screening Visitors

• Servicing Internal and External Customers

• Handling Complaints Professionally

• Making your Department Customer-Friendly 

Day 6
Presentation Skills 1

• Characteristics of effective presentations and presenters

• Confidence and nerves

• Determining content and level

• Structuring a presentation

• Making a case

• Preparing for a presentation

• Developing and using notes

• Using and abusing visual aids (PowerPoint)

Day 7
Presentation Skills 2/Communication and Influencing Skills

• Presenting as a team

• Introducing change and getting support – influencing skills and managing the ‘politics’

• Programme review and action points

• Stage management

• Using your voice and body and facial expression

• Choosing your words – psycho-linguistic research and the art of oratory

• Managing the audience

• Handling questions