This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.
Course Objectives of Advanced Secretary Skills
Take on independent or leadership roles, work in teams when needed, and interact confidently with peers and managers
Utilize excellent communication skills to be even more impactful in the workplace
Structure their workload for optimal performance and results, using effective time management strategies
Build effective relationships with direct managers by adapting to different working styles
Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)
Day 1
Building on existing skills
The role of an office professional in the 21st century
Communication skills and techniques
Confidence as a tool
Assertiveness in the workplace
Time management under pressure
Organizational skills
Day 2
Managing the workload
Task planning
Prioritizing the workload
Understanding the business – the big picture
Taking control of the workload
Change management in the work environment
Effective goal setting
Day 3
Communicating effectively
Active listening
Effective business letter writing
E-mail writing
Minutes writing
Note writing
Report writing
Powerful presentation skills
Creating presentations
Winning the room
Presentation styles
Day 4
Managing relationships
Image and perception management
Effective working relationships
Working styles
Identifying styles
Adapting to work styles
Having valuable meetings
Being a team player
How and when to delegate
Day 5
Emotional intelligence
Understanding and influencing behaviors
Expressing needs and opinions with clarity
Giving and receiving feedback
Resolving conflict
Utilizing empathy to achieve a common goal
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