Course Objectives of The (A - Z) Supervisory Skills

• Specify the manager's 3 functions as well as his/her relevant expertise for optimal performance
• Use the crucial managerial features that are essential for the success of the team
• Use powerful interaction skills to maintain count on and increase collaboration
• Carry out effective coaching/mentoring techniques to aid the team's develop and grow
• Apply effective time management methods to raise the performance of the group

Day 1
Being a supervisor today

• Scope and nature of supervision

• The supervisor's three distinct roles

• An operational role

• A leadership role

• A communication role

• The supervisor's skills checklist

• Technical

• Human

• Conceptual

• The supervisor's competency self-assessment inventory

• The supervisor's image - 'A True Story'

Day 2
The main supervisory functions

• Planning the course of action to achieve operational goals

• Organizing the work of the team

• Identifying the work to be performed

• Delegating to empower

• Coordinating the work of the team

• Ensuring that all efforts move smoothly

• Supporting the team to increase productivity

• Building and leading a synergized team

• Ensuring that performance conforms to plans

• Establishing standards for high performance

• Implementing effective problem-solving techniques

Day 3
The supervisor as a powerful communicator

• Generating enthusiasm using two-way communication

• Leveraging the power of a positive attitude in your team

• Maintaining an atmosphere of trust and cooperation

• Developing the habits of an active listener

• Using body language to make a bigger impact

• Visual

• Vocal

• Building rapport with the team - 'The Mirroring Technique'

• Writing professional and accurate E-mails

• Providing proper orientation and positive discipline

Day 4
Monitoring and developing the team's performance

• Monitoring your team's progress

• Helping the team members build on their strengths

• Increasing the team's productivity

• Identifying the right time for coaching

• Identifying the right time for mentoring

• Being accessible and providing support

Day 5
Managing time effectively to increase productivity

• Keeping a to-do-list

• Prioritizing your typical day

• Breaking tasks down into steps

• Using a progress report to track schedule

• Learning how to avoid typical time wasters

• Self-imposed time wasters

• System-imposed time wasters

• Making your meetings short and productive