introduction
This program provides a comprehensive coverage of the topic of quality management in
hospitals according to ISO 9001 standards, combining both theoretical and practical aspects to
ensure a full understanding and effective application of the concepts.
Day 1: Fundamentals and Key Concepts
Session 1: Introduction to Quality Management in Hospitals
- Definition of quality in healthcare.
- The importance of quality management in hospitals.
- Overview of ISO 9001 standards and their significance in the healthcare sector.
Session 2: Requirements of the Quality Management System (ISO 9001)
- Explanation of ISO 9001 standards.
- Key requirements for a Quality Management System according to ISO 9001.
- How to apply these requirements in a hospital environment.
Session 3: Planning and Implementing Quality Management
- Identifying and analyzing risks and opportunities in hospitals.
- Setting quality objectives and process planning.
- Designing and implementing processes and procedures to achieve service quality.
Session 4: Leadership and Commitment
- The role of top management in the Quality Management System.
- Guiding policies and fostering a culture of quality in hospitals.
- Achieving effective leadership to meet ISO 9001 standards.
Day 2: Practical Application and Continuous Improvement
Session 1: Documentation and Information Management
- The importance of documentation in a Quality Management System.
- Types of documents required in ISO 9001 and how to manage them.
- Managing information and data analysis to improve service quality.
Session 2: Internal Audit and Evaluation
- Planning and conducting internal audits.
- How to assess the effectiveness of the Quality Management System.
- Identifying areas for improvement and follow-up actions.
Write a public review