Thus, staff member engagement, as well as retention, ends up being a leading concern for modern-day companies who want to compete in the market, raise their market share as well as accomplish higher roles. In this program, you will discover what staff member interaction is all about, appropriate style studies to determine it, and most significantly craft and carry out successful involvement campaigns that impact general service performance.

Program Objectives of Staff Member Experience and also Involvement Techniques

• Protect the value of employee involvement to a company and also discuss it
• Acquire learning lessons from the ABC (Antecedents, Behaviors, Impact) model for involvement
• Design, build and execute the demands of an engaged society
• Evaluate and track the impact of participation on service performance
• Craft certain HR techniques targeted at boosting worker involvement
• Recognize, create as well as promote the needed adjustment efforts
• Develop detailed staff member engagement studies as well as analyze their results

Day 1
The case for employee engagement

• Today's business reality

• Managing times of changing people

• What people want; employees versus employers wants

• Defining engagement

• Satisfaction versus engagement

• Gallup's Q12 index of engagement

• The engagement business case; the Return on Investment (ROI) of engagement

Day 2
The Antecedents, Behaviors, Consequences (ABC) model of engagement

• Why people do what they do

• Carrots or sticks

• The ABC model 

• Behavior modification

• The ABC model for behavior modification

• Antecedents at work

• The top engagement antecedents - expectations

• What makes consequences effective

• Consequences that kill engagement

• Positive and negative reinforcement

• Organizational tools to communicate expectations

Day 3
Engagement culture

• Things that are important to employees

• The drivers of engagement

• The building blocks of an engagement culture

• Spitzer's eight desires of motivation and engagement

• An employee engagement model

• Two way communication

• Trust in leadership

• Career development

• Employees role in success

• Shared decision making

• Career discussion

• Employee gatherings

• The role of values in building a culture of engagement

Day 4
The ROI of employee engagement

• Employee retention funnel

• Research data about engagement metrics

• On-Boarding breakeven point

• ROI of engagement calculations: A practical example

HR practices for engagement

• The talent war and the cost of losing it

• Building the employee brand; what an engaged employee looks like

• Factors that improve employee engagement

• Activities that organizations can follow to build engagement

• Building high performance teams: a powerful engagement tool

Day 5
Employee engagement initiatives

• The CEO: Chief Engagement Officer

• Leadership that ignites passion

• The VOICE framework

• Managing employee engaging events

• Checklist of employee engagement best practices

• Employee engagement ideas from A to Z

Employee engagement surveys

• Four surveys not one

• A suggested framework for designing an effective engagement survey

• Fairness

• Involvement

• Wellbeing

• Information

• Degree of engagement