The (A - Z) Supervisory Skills

Created by LEC Team
Last updated Mon, 27-Mar-2023
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Course Objectives of The (A - Z) Supervisory Skills


  • Specify the manager's 3 functions as well as his/her relevant expertise for optimal performance
  • Use the crucial managerial features that are essential for the success of the team
  • Use powerful interaction skills to maintain count on and increase collaboration
  • Carry out effective coaching/mentoring techniques to aid the team's develop and grow
  • Apply effective time management methods to raise the performance of the group


Day 1
Being a supervisor today

  • Scope and nature of supervision

  • The supervisor's three distinct roles

    • An operational role

    • A leadership role

    • A communication role

  • The supervisor's skills checklist

    • Technical

    • Human

    • Conceptual

  • The supervisor's competency self-assessment inventory

  • The supervisor's image - 'A True Story'



Day 2
The main supervisory functions

  • Planning the course of action to achieve operational goals

  • Organizing the work of the team

    • Identifying the work to be performed

    • Delegating to empower

  • Coordinating the work of the team

    • Ensuring that all efforts move smoothly

    • Supporting the team to increase productivity

  • Building and leading a synergized team

  • Ensuring that performance conforms to plans

  • Establishing standards for high performance

  • Implementing effective problem-solving techniques



Day 3
The supervisor as a powerful communicator

  • Generating enthusiasm using two-way communication

  • Leveraging the power of a positive attitude in your team

  • Maintaining an atmosphere of trust and cooperation

  • Developing the habits of an active listener

  • Using body language to make a bigger impact

    • Visual

    • Vocal

  • Building rapport with the team - 'The Mirroring Technique'

  • Writing professional and accurate E-mails

  • Providing proper orientation and positive discipline



Day 4
Monitoring and developing the team's performance

  • Monitoring your team's progress

  • Helping the team members build on their strengths

  • Increasing the team's productivity

  • Identifying the right time for coaching

  • Identifying the right time for mentoring

  • Being accessible and providing support



Day 5
Managing time effectively to increase productivity
  • Keeping a to-do-list

  • Prioritizing your typical day

  • Breaking tasks down into steps

  • Using a progress report to track schedule

  • Learning how to avoid typical time wasters

    • Self-imposed time wasters

    • System-imposed time wasters

  • Making your meetings short and productive


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