Mastering management and leadership skills

Created by LEC Team
Last updated Mon, 27-Mar-2023
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Course Goals

  • Understand your function as a manager as well as a leader
  • Develop clear objectives as well as requirements of performance for your teams
  • Handle your workload by making use of efficient prioritisation and delegation methods
  • Maximise your affecting skills via experienced communication
  • Develop an influential group as well as go beyond assumptions


Day 1
UNDERSTANDING YOUR ROLE

  • Leader or manager

  • Self-perception

  • Beyond the job description: Finding-out what your organisation requires of you

  • Balancing conflicting stakeholder demands

  • Understanding the nature of change

  • A model for implementing change



Day 2
PERSONAL EFFECTIVENESS, TIME MANAGEMENT AND DELEGATION

  • Understanding yourself and your organisational environment

  • Outcome orientation

  • Setting personal and team objectives

  • Managing performance

  • Finding and using time effectively

  • A model for effective delegation



Day 3
COMMUNICATION, INFLUENCE AND CONFLICT MANAGEMENT

  • Channels of communication

  • Effective listening skills

  • Emotions and rapport

  • Persuasion and negotiation: The keys to personal influence

  • Managing conflict assertively



Day 4
TEAM BUILDING, PEOPLE MANAGEMENT AND MOTIVATION

  • How high-performing teams work

  • Identifying team roles

  • Motivation and reward

  • Building and sharing a vision

  • Different approaches to leadership



Day 5
ENHANCING TEAM PERFORMANCE THROUGH COACHING AND DEVELOPMENT
  • How people learn

  • Coaching for personal and team growth

  • Feedback skills

  • Development planning

  • Next steps


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