Course Goals
- Understand your function as a manager as well as a leader
- Develop clear objectives as well as requirements of performance for your teams
- Handle your workload by making use of efficient prioritisation and delegation methods
- Maximise your affecting skills via experienced communication
- Develop an influential group as well as go beyond assumptions
Day 1
UNDERSTANDING YOUR ROLE
Leader or manager
Self-perception
Beyond the job description: Finding-out what your organisation requires of you
Balancing conflicting stakeholder demands
Understanding the nature of change
A model for implementing change
Day 2
PERSONAL EFFECTIVENESS, TIME MANAGEMENT AND DELEGATION
Understanding yourself and your organisational environment
Outcome orientation
Setting personal and team objectives
Managing performance
Finding and using time effectively
A model for effective delegation
Day 3
COMMUNICATION, INFLUENCE AND CONFLICT MANAGEMENT
Channels of communication
Effective listening skills
Emotions and rapport
Persuasion and negotiation: The keys to personal influence
Managing conflict assertively
Day 4
TEAM BUILDING, PEOPLE MANAGEMENT AND MOTIVATION
How high-performing teams work
Identifying team roles
Motivation and reward
Building and sharing a vision
Different approaches to leadership
Day 5
ENHANCING TEAM PERFORMANCE THROUGH COACHING AND DEVELOPMENT
How people learn
Coaching for personal and team growth
Feedback skills
Development planning
Next steps
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