* Important note: Course registration in Istanbul for 3 people or more, we guarantee 3-day site-visit to one public & one private prestigious hospitals
Course Objectives of Hospital Management and Administration (MHA)
Understanding roles and responsibilities to be followed by management and administration
Being familiar with skills and knowledge needed for general administration staff
Appropriate training for leaders, supervisors and managers in the hospital departments
Discussing current health care delivery system as it relates to the economics, accessibility and overall health of the population
Day 1
Management & Organizations
Defining the organizations and healthcare organizations
Defining management
Identifying the professional manager
What do professional managers do in hospitals?
Professional managers and business ethics in the medical sector
Defining management in healthcare organizations
Factors which impact the management function
Essential managerial functions
The 6 steps in planning effectivel
Day 2
Management, Motivation & Leadership
Defining leadership at the hospital levels
Differences between leaders and managers
The 6 levels of leadership
Leadership characteristics and habits of professional managers
Personal Action Plan
Best practices in hospitals management and leadership
Defining motivation and the need for it in hospitals
Key motivational theories professional managers should be aware of
Leading towards a motivated work environment
Motivating a multi-cultural workforce in healthcare systems
Day 3
Time management challenges & assessment
Definition of time management and its criticality in the hospital
Time management challenges in healthcare workplaces
Modern time management
Major time wasters
Self-imposed time wasters
System-imposed wasters
Time management assessment
Day 4
Management in hospitals
Challenges of health and hospital administration in the new millennium
Administration of hospital services
Administration of out-patient services
Administration of hospital departments
Nursing services
Ward administration
Administration of operation theaters
Material management (nutrition, x-ray, lab, pharmacy, etc...)
Records management
Day 5
Quality Management in Hospitals
Quality Control (QC)
Doctor/Nurse patient relationship from QC perspective
Doctors and consumer protection act
Performance feedback
Day 6
Hospital Management and Private Practice
Promoting health through hospitals
Reproductive and child health services
Referral systems
Hospital administration during disaster
Days 7 - 8 - 9
Field visit to 2 hospitals (1 private & 1 public) and hands on practice for healthcare management in hospital
Meeting with the founder/managers/head of nursing to discuss their way of work & its rational
Observing day-to-day responsibilities such as managing human resources, allocating budgets and other financial resources, submitting reports, and maintaining and managing IT systems and databases, coordinating with doctors, physicians, nurses, surgeons, health information technicians, pharmacists, and other professionals to ensure patient quality care, treatment, and rehabilitation.
Understanding the roles with regard to making policy decision, overseeing patient care, budgeting and accounting, marketing, and driving policy impacting and technology innovations in the hospital.
Being familiar with the role serving as a mediator between goals, strategies, and the day-to-day activities.
Depending on the availability, the field visits and training will be made to JCI accredited A hospitals
Day 10
Review and Closing Workshop
Lessons learned from the visits and from the training programme in general
How to apply it to your work; what works and doesn’t? And Why?
Discuss success stories as well as failure stories
Review modern IT application in hospitals
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