Excellence, Creativity and Supervision in The Management of Public Services

Created by LEC Team
Last updated Mon, 27-Mar-2023
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Training Course Purposes of Excellence, Creativity and also Supervision in The Management of Public Solutions plan to improve the performance of civil service activities.

  • Adopt a structured technique to assume that assists create originalities that show the techniques of establishing the efficiency of public services.

  • Identify the growth purposes of public service tasks.
  • Recognize signs to measure and examine the extent to which these objectives have been achieved.
  • Determine obstacles to driving efficiency development.
  • Establish work programs and improvement strategies.



Day 1

  • Determine the development objectives of public service activities.

  • Identify indicators to measure and assess the extent to which these objectives have been achieved.

  • Identify impediments to driving performance development.

  • Develop work programs and improvement plans.




Day 2

  • The functions of supervisors in the management of public services and their nature and importance in contemporary organizations.

  • Contractor Contracts.

  • How to supervise the work of contractors.

  • Behavioral skills of workers in the field of administrative services.

  • Planning work in administrative services.




Day 3

  • the organization of work and personnel in administrative services.

  • Methods and skills for setting goals and planning work programs, identifying work and employment needs, organizing, dividing, and distributing work to subordinates.

  • Objectives of the development plan Performance on public service activities.

  • Supervising skills for office furniture, stationery, and mail.



Day 4

  • n the field of maintenance of offices, furniture, and furnishings.

  • Supervision, maintenance, and beautification skills of gardens, housing, and workers' housing.

  • Supervisory skills in nutrition.

  • The role of the General Services Department in monitoring the movement and means of transport of workers.

  • Best and worst supervisor, success skills: technical, human relations and management, a list of supervisory skills, developing human skills, and forming good relationships, naughty employees, and unforgivable mistakes.



Day 5
  • How to prepare budgets and manage expenses related to public services activity.

  • Indicators to measure and assess the extent to which the objectives have been achieved.

  • Performance standards and performance indicators.

  • Types of performance indicators.

  • The multiplicity of performance indicators to measure one goal.


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