- This training course offers a trusted structure to comprehend the vital vehicle drivers of leadership and management success and also a toolbox of essential management skills for managers & supervisors.
Course Purposes - Comprehend the distinction between managing and leading
- Explore the main drivers of leadership and also administration success
- Recognize the vital management as well as monitoring abilities, including:
- Personal Goal Setting and also Motivation
- Effect as well as Impact
- Customer care
Emotional Intelligence
Delegation
Time Monitoring - Listening, Responses, Evaluation, as well as Discovering
- Taking Care Of Problem and also Obstacle
- Efficiency Management
Coverage Up - Earnings and Loss
- Mentoring for Efficiency
- Adjustment and also Shift
- Personal Growth
- Produce a Personal Advancement Strategy Based Upon the Above Skills
Day 1
Practical Frontline Leadership Skills
The Difference between Leadership and Management
How Your Leadership Drives Performance
The Leadership Cycle: daily, weekly, monthly
Leadership Toolbox: the key leadership and management skills
Personal Leadership Inventory
Day 2
Leadership in Action – People, Priorities, and Projects
Dealing with distractions and understanding the value of your time
Prioritization and organization: how to master both and teach others
Setting and communicating vision, mission, and goals
Working together to achieve your goals: the secrets of the great team working
Essentials of project management for managers
Coordination activities in the digital age: tools and techniques
Day 3
Improving your Team’s Performance
Mindset, team dynamics and motivation
Limiting beliefs and other brakes on performance
Emotional intelligence and influence
Teamwork and trust – management skills for managing teams
Deep listening, reflection and learning – learning and working as a team
Situational leadership and the one-minute manager
Day 4
Leading through Better Communication
Leadership and management communication strategies
Gaining rapport and building credibility with your team
Effective questioning and listening skills
Ways to be more convincing and overcoming conflict
Negotiating agreement and getting a win-win
Day 5
Managing People and Change
Theories of change: why we find change hard / how to make it easy
Coaching for performance: Giving and receiving feedback
Difficult conversations and conflict
Working relationships (managing up and down)
Personal development and growth plan
Leadership and management skills: summary
Personal development plans
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