Course Objectives of Emotional Intelligence for Managers & Leaders

• Describe the nature and also theories underlying emotional intelligence
• Determine their stamina as well as unseen areas with self-assessments
• Specify the numerous EI expertise and also identify areas for enhancement as needed
• Exercise empathy-building skills with emphasis on active listening
• Analyze the influence of various management styles and their linked competencies on business climate and also fundamental outcomes

Day 1
Emotional intelligence

• History: definition, theories, and models

• Intelligence: cognitive intelligence

• Intrapersonal and interpersonal intelligence

• Emotional intelligence defined

• Emotional Quotient (EQ) versus Intelligence Quotient (IQ)

• IQ and EI predictions

• Research findings

• The framework of EI competencies

• Daniel Goleman’s competency framework

Day 2
Self Awareness and Self Management: The Cornerstones of EI

• The impact of self-awareness

• The impact of social awareness

• Self-assessment and discovering your personality type

• Scoring and interpretation of results: the four dimensions

• Extraversion and introversion

• Sensing and intuition

• Thinking and feeling

• Judgment and perception

• Dealing with various types

Day 3
The Conceptual Model

• The competency framework

• The four competency clusters

• From self-awareness to relationship management

The Competencies of EI

• Competency defined

• The competency iceberg

• The core of EI: self-awareness

• Self-management competencies

• Social awareness competencies

• Relationship management competencies

• Definitions and real-life examples

• Core questions, underlying behaviors, and tips for improvement

Day 4
Empathy: a Critical EI competency

• Definition and examples

• Empathy and active listening

• The personal listening profile: determining your preferred approach to listening

• Appreciative listening

• Empathic listening

• Comprehensive listening

• Discerning listening

• Evaluative listening

Day 5
EI Competencies & Leadership Styles

• The power of leaders: influencing organizational climate

• Organizational climate: the six components

• Correlation between EI competencies, styles, climate, and results

Leadership Styles

• The six styles

• When best to use each style

• Impact of styles on climate and bottom-line results