Communication Skills for Professionals

Created by LEC Team
Last updated Mon, 27-Mar-2023
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The aim of this training course is to assist you in becoming a much more reliable communicator by determining people's believing patterns as well as preferred finding out methods as well as by tailoring your interaction accordingly. Obtaining a far better understanding of exactly how you interact with others in addition to just how others communicate with you will certainly improve organization and also personal connections. Additionally, this training course will aid you tweak the way you connect with others, which can be the trick to your work environment and total success.
Program Objectives of Interaction Skills for experts

  • Use advanced interaction tools as well as abilities to deliver numerous sorts of messages
  • Recognize the various individual paying attention styles and uncover their very own
  • Apply meta programs to enhance understanding of individuals
  • Describe and harness the power of body language
  • Technique as well as use assertiveness abilities in various scenarios
  • Show the use of the tricks of influence for reliable communication

Day 1
Defining effective communication

  • Communication: definition and characteristics

  • Myths about communication

  • Communication functions

  • The four laws of communication

  • Evolution of communication

  • Communicating for results

  • Understanding elements of communication

  • The element of noise

  • Mehrabian’s 55-38-7 rule

  • Overcoming communication anxiety and other obstacles

  • Communication etiquette

Day 2
The art of listening
  • Common listening issues

  • Guidelines for effective listening

  • Effective listening and paraphrasing techniques

  • Understanding different listening styles: active versus passive styles

  • Improving the information recall rate

  • Assessing personal listening profiles

 Internal listening filters

  • Understanding the filter system

  • Sensory input channels

  • Internal filter systems: the 6 layers

  • The 6 listening meta programs

  • Overcoming the 6 filters when communicating

  • Avoiding the loss of information

Day 3
Mastering body language

  • The art of body language

  • Components of non-verbal communication

  • The power of appearance

  • Communicating through colors

  • Evaluating your body language skills

  • Eliciting thinking patterns through eye movement

  • Building rapport using body language

Day 4
Advanced assertiveness skills

  • Understanding assertiveness: definition and values

  • Components of passive, assertive, and aggressive styles

  • Assertiveness rights and responsibilities

  • Activities for practicing assertive behavior

  • Managing criticism assertively

Day 5
The power of influence and persuasion
  • Definition and characteristics of influence

  • The 6 principles of persuasion: how to apply them

  • Bases and sources of power

  • Dealing with difficult people using persuasion

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