The aim of this training course is to assist you in becoming a much more reliable communicator by determining people's believing patterns as well as preferred finding out methods as well as by tailoring your interaction accordingly. Obtaining a far better understanding of exactly how you interact with others in addition to just how others communicate with you will certainly improve organization and also personal connections. Additionally, this training course will aid you tweak the way you connect with others, which can be the trick to your work environment and total success.
Program Objectives of Interaction Skills for experts
- Use advanced interaction tools as well as abilities to deliver numerous sorts of messages
- Recognize the various individual paying attention styles and uncover their very own
- Apply meta programs to enhance understanding of individuals
- Describe and harness the power of body language
- Technique as well as use assertiveness abilities in various scenarios
- Show the use of the tricks of influence for reliable communication
Day 1
Defining effective communication
Communication: definition and characteristics
Myths about communication
Communication functions
The four laws of communication
Evolution of communication
Communicating for results
Understanding elements of communication
The element of noise
Mehrabian’s 55-38-7 rule
Overcoming communication anxiety and other obstacles
Communication etiquette
Day 2
The art of listening
Common listening issues
Guidelines for effective listening
Effective listening and paraphrasing techniques
Understanding different listening styles: active versus passive styles
Improving the information recall rate
Assessing personal listening profiles
 Internal listening filters
Understanding the filter system
Sensory input channels
Internal filter systems: the 6 layers
The 6 listening meta programs
Overcoming the 6 filters when communicating
Avoiding the loss of information
Day 3
Mastering body language
The art of body language
Components of non-verbal communication
The power of appearance
Communicating through colors
Evaluating your body language skills
Eliciting thinking patterns through eye movement
Building rapport using body language
Day 4
Advanced assertiveness skills
Understanding assertiveness: definition and values
Components of passive, assertive, and aggressive styles
Assertiveness rights and responsibilities
Activities for practicing assertive behavior
Managing criticism assertively
Day 5
The power of influence and persuasion
Definition and characteristics of influence
The 6 principles of persuasion: how to apply them
Bases and sources of power
Dealing with difficult people using persuasion
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