Goal setting
Corporate Affairs and Public Affairs approaches
Corporate identity and image
Corporate communications overview and strategy
External reputation management Communication as a change agent
Communication is a goal for all managers
Internal communications
Family and friends as Stakeholders
Measuring emotional capital
Communications channels mapping and monitoring
Setting internal communications goals
New media for rapid interaction
Champions, opinion formers and incentivisation
The place of the company magazine/newsletter
The multinational internal communications program
Commitment from internal decision-makers
Single issue politics
Special interest groups
Whistleblowers and the rules of disclosure
External opinion formers
Cause-related PR and core values
Campaigns, their design, and planning
A crisis management toolkit
Stakeholder interest inventories
Opinion former networks
PR in the communications mix
PR in the marketing mix
Direct response PR
Financial PR
PR and strategy
Brand PR
Persuasion measurement techniques
Integrating PR/Communications and marketing plans
The art of leveraging
Corporate affairs and customer relations
Measurement of performance: bottom-line impact
Translating strategy to tactics
Horizons for PR and corporate affairs development
Tools and Techniques summary: a tactical inventory
Recruiting allies: a networking approach
Justifying the plan and convincing top management
Making the most of other disciplines to maximize results
Individual and group consultancy
Further sources of help and information
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