Elderly Secretaries as well as management office specialists are normally exceptionally tough-working, very educated and also competent individuals. Sometimes others regard their duty as being of lower importance and this training course will undoubtedly help delegates comprehend just how vital their task is to the smooth functioning of their firms and allow them to have pride in their career.

Training course Purposes of The Elder Secretary Growth Programme

• Creating opportunities for your advancement and also approving the challenges when they arise
• Managing yourself, your subordinates, your associates and also your employer better
• Establishing the competence & supervisory facets of your duty
• Improving your self-confidence, assertiveness and also communication skills
• Taking care of the stress as well as stress in a significantly difficult setting
• Comprehending your own and also others' character & its impact on habits
• Make better as well as more reliable choices

Day 1
Defining and Developing the Role

• The executive PA – Your Vital Partnership with Management

• Defining the responsibilities and authority of your role - Biases & Prejudice

• Identifying ways of broadening your role and creating opportunities to increase your responsibilities

• Developing the managerial aspects of your role – Essential Management Skills

• Planning for development – Identifying and Overcoming Barriers to your Success

• Understanding your own and others personality & subsequent behavior

Day 2
Effective Communication

• Interacting with others and networking for success – Getting Yourself Seen and Heard

• Developing and advancing your relationship with your Manager / Director

• Improving your communication skills – Negotiating, Influencing, Persuading and Delegating

• Consensus

Day 3
Developing Confidence

• Trusting your initiative and judgment

• Saying "no" constructively

• Problem solving & decision making tools

• Team roles and interaction with others

• Video presentation skills

• Individual & team exercise tantrix & colour blind

Day 4
Developing and Improving Key Skills

• Improving your confidence and assertiveness

• Practicing effective time management skills

• Concentrating, thinking, listening and making decisions under pressure

• Conflict management

• Improving your memory

• Video conflict management

• Leadership practice building

Day 5
Getting Results

• Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss

• Achieving results through others

• Managing stress and pressure that comes with change and challenge

• Measuring your performance based on objectives, standards, responsibilities set and achieved

• Preparing for your development

• Action planning