Berlin
What is organisational change?
Why manage change?
Why change?
The who’s who of change
Components of Change
Drivers of change
Dimensions of change
Implications for risk
Understanding people
Causes of stress
Impact on teams
Mobilising people
Understanding Transitions
The three-step model
The transitions model
The change curve
Levels of change
Approaches to change
Resourcing change
Communicate, communicate, communicate!
Mind the gap
Choosing the messengers
Understanding the audiences
Tailoring the messages
Role of the leader
The big picture
Eight stage model
The place of authentic leadership
Leaders listen
Making Change Work
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