Leading Strategies in Six Sigma

Course Objectives of Leading Strategies in Six Sigma

• Define and understand Six Sigma and why it is necessary to sustain business improvement

• Apply the DMAIC problem-solving method

• Explain the role of Six Sigma in customer service and continual improvement

• Explain how to implement and deploy Six Sigma (Yellow Belt level)

• Assess organization readiness to launch a Six Sigma project

 

Day 1
Definitions of Six Sigma

• What is Six Sigma and What Does Sigma Mean?

• History of Six Sigma

• Why Should Organizations Use Six Sigma?

• Savings from Six Sigma

• Six Sigma as an Improvement Strategy

Day 2
Six Sigma in Customer Service

• Effects of Six Sigma on Customer Satisfaction and VOC

• Levels of Sigma Performance

• The Kano Model and Quality Function Deployment

• The Fruit of Six Sigma

Day 3
Implementing Six Sigma

• The Methodology

• The DMAIC Stages (Define, Measure, Analyze, Improve, and Control)

• Roles for Managers and Employees

• Six Sigma and Lean

• Roles of Green Belts and Black Belts

Statistical Analysis in Six Sigma

• Sigma as a Metric

• Sources of Variation

• Calculation of Process Capability and Sigma Level

• The Commute Example

• Software Used in the Analysis

Day 4
Six Sigma Tool Box

• Control Charts

• Pareto Charts

• Cause and Effect Diagrams

• Why-Why Diagrams

• Scatter Diagrams

• The Turtle Diagram

Day 5
Deployment of Six Sigma

• Project Selection and Charter Importance

• Leadership and Employee Involvement

• Corporate Commitment: 10 Questions for Leaders

• Selection of Six Sigma Projects: Guidelines

• Characteristics of a Successful Six Sigma Project

• Sources of High Impact Opportunities

• Characteristics of Projects to Avoid