Leading Strategies in Six Sigma

Created by LEC Team
Last updated Mon, 27-Mar-2023
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Course Objectives of Leading Strategies in Six Sigma

  • Define and understand Six Sigma and why it is necessary to sustain business improvement

  • Apply the DMAIC problem-solving method

  • Explain the role of Six Sigma in customer service and continual improvement

  • Explain how to implement and deploy Six Sigma (Yellow Belt level)

  • Assess organization readiness to launch a Six Sigma project

 



Day 1
Definitions of Six Sigma

  • What is Six Sigma and What Does Sigma Mean?

  • History of Six Sigma

  • Why Should Organizations Use Six Sigma?

  • Savings from Six Sigma

  • Six Sigma as an Improvement Strategy



Day 2
Six Sigma in Customer Service

  • Effects of Six Sigma on Customer Satisfaction and VOC

  • Levels of Sigma Performance

  • The Kano Model and Quality Function Deployment

  • The Fruit of Six Sigma



Day 3
Implementing Six Sigma
  • The Methodology

  • The DMAIC Stages (Define, Measure, Analyze, Improve, and Control)

  • Roles for Managers and Employees

  • Six Sigma and Lean

  • Roles of Green Belts and Black Belts

Statistical Analysis in Six Sigma

  • Sigma as a Metric

  • Sources of Variation

  • Calculation of Process Capability and Sigma Level

  • The Commute Example

  • Software Used in the Analysis



Day 4
Six Sigma Tool Box

  • Control Charts

  • Pareto Charts

  • Cause and Effect Diagrams

  • Why-Why Diagrams

  • Scatter Diagrams

  • The Turtle Diagram



Day 5
Deployment of Six Sigma
  • Project Selection and Charter Importance

  • Leadership and Employee Involvement

  • Corporate Commitment: 10 Questions for Leaders

  • Selection of Six Sigma Projects: Guidelines

  • Characteristics of a Successful Six Sigma Project

  • Sources of High Impact Opportunities

  • Characteristics of Projects to Avoid


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