EFQM Principles & Action

In this course, we will fully explain the EFQM Excellence Model and its 3 main components. Participants will be able to review, reflect on, and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.

 

Course Objectives of EFQM Principles & Action

• Use self-assessment as an improvement tool

• Develop a roadmap for their organization’s action plan

• Prioritize improvement actions to ensure effective use of resources

• Develop a plan to engage people within their organization to drive improvement efforts

• Utilize tools and techniques to improve performance

• Defend EFQM’s levels of excellence to determine own goals and aspirations

• Recognize the cultural aspects of excellence to improve nontangible strengths

Day 1
The EFQM Excellence Model

• Responding to drivers of change

• The definition of excellence

• The 8 Fundamental Concepts (FCs) of excellence

• Using the 9 excellence model criteria: model dynamics

• Applying the 5 enablers criteria

• Applying the 4 results criteria

• Integrating of FCs into the model

• Mapping strategic themes using the model

Day 2
Applying the 'RADAR' Logic for Continuous Improvement

• Elements of 'RADAR': Results, Approach, Deployment, Assess and Refine

• Using RADAR with enablers

• Using RADAR with results

• Identifying organizational strengths and areas for improvement

• Preparing meaningful feedback to management

Day 3
Excellence Achievement and Recognition

• EFQM’s recognition schemes and levels of excellence

• Characteristics of excellent and award-winning organizations

• Progressing in the journey to excellence

• Assess and refine attributes

Day 4
Driving Organizational Improvement

• The Change spectrum

• RADARizing improvements

• Criteria for prioritizing organizational improvements

• 'SMART' objectives

• Implementing improvements using the 'DMAIC' methodology

• Cause and effect diagrams

• Understanding your sphere of influence

• Four-step process to analyze problems

Day 5
EFQM Model Management Documents

• The format of the management document

• Compiling the components of an EFQM management document

• Using the enabler map to detail approaches

• Completing a self-assessment using the business excellence matrix

• Workshop about linking EFQM objectives in your organization